Terms of Service

1. Agreement and Acceptance

1.1 Parties

These Terms of Service (the "Terms") form a binding contract between you and Qarvis LLC, a California limited liability company ("Qarvis," "we," "us," or "our"), governing your access to and use of the Qarvis website, applications, programming interfaces, AI-powered search and analysis tools, messaging system, affordability tools, credit and boost features, and all related services (together, the "Service").

1.2 How you accept

You accept these Terms by checking the box presented to you at account creation, or by clicking a button labeled as acceptance. Continuing to use the Service after we present amended Terms and you accept them also constitutes acceptance. If you do not accept these Terms, do not create an account and do not use the Service.

We record the date, time, document version, and originating network address of your acceptance. That record is retained as described in our Privacy Policy and is used to establish the terms in force between us.

1.3 Documents incorporated by reference

Our Privacy Policy, Cookie Policy, and AI Analysis Disclaimers are incorporated into and form part of these Terms.

1.4 If you are a dealership

If you use the Service as or on behalf of a motor vehicle dealership or any other business, the Dealer Terms of Service apply to you in addition to these Terms. Where the two conflict, the Dealer Terms control as to your business use. These Terms continue to govern your ordinary use of the marketplace.

1.5 Arbitration notice

These Terms contain a binding arbitration provision and a class action waiver in Section 27. They affect how disputes between you and Qarvis are resolved. You may opt out of arbitration within 30 days of first accepting these Terms by following the procedure in Section 27.7.

2. Eligibility and Your Account

2.1 Age and capacity

You must be at least eighteen (18) years old and able to form a binding contract. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 13. If we learn that we have, we will delete it.

2.2 Accurate information

You agree to provide accurate, current, and complete information and to keep it updated. You may not impersonate anyone, misstate your affiliation with any person or business, or create an account on behalf of someone else without authority.

2.3 One account

You may maintain one account unless we agree otherwise in writing. Creating additional accounts to evade enforcement action, to obtain repeated introductory credits or promotional pricing, or to circumvent listing costs is a material breach of these Terms.

2.4 Account security

You are responsible for activity that occurs under your account. Notify us at support@qarvis.com promptly if you believe your account has been accessed without your authorization.

3. What Qarvis Is, and What It Is Not

Qarvis is a discovery and lead-matching platform. We help buyers find vehicles and connect with the people selling them. Understanding the limits of that role matters, because it defines what we are and are not responsible for.

3.1 We are not a party to any transaction

Qarvis does not buy, sell, own, inspect, store, transport, appraise, broker, finance, insure, title, or register any vehicle. We are not a motor vehicle dealer, a broker, an auction, an escrow agent, a lender, a credit intermediary, an insurance producer, or an agent of any buyer or seller. Every transaction is directly between the buyer and the seller. We are not a party to it, we do not guarantee it, and we do not take a commission on it.

3.2 We do not verify vehicles

We do not physically inspect vehicles, verify odometer readings, confirm title status, or independently validate seller claims. Vehicle information comes from sellers, from their inventory feeds, and from third-party data sources. You are responsible for inspecting any vehicle, obtaining an independent mechanical inspection, verifying title and history, and confirming price and availability directly with the seller before you commit to anything.

3.3 Limited verification of dealerships

We perform automated and, in some cases, manual checks on dealership accounts. Verification is a limited check of business information against public sources. It is not an endorsement, a guarantee of a dealership's honesty, solvency, licensing status, or performance, and it is not a substitute for your own diligence. Listings may appear on the Service before verification is complete.

3.4 We do not vet users

We do not conduct background checks or identity verification on buyers or private sellers. Our trust and safety systems detect patterns and respond to reports; they do not make anyone safe to meet.

4. Third-Party Content and Section 230

Qarvis is an interactive computer service provider as that term is used in Section 230 of the Communications Decency Act, 47 U.S.C. § 230.

4.1 Content from others

Vehicle listings, photographs, descriptions, prices, disclosures, messages, reviews, seller profiles, and inventory feed contents are provided by users and by third-party data sources. That material is information provided by another information content provider. Qarvis does not adopt, endorse, verify, or vouch for it, and is not the publisher or speaker of it.

4.2 Moderation does not change that

We screen, rank, organize, filter, flag, decline to display, and remove content. Doing so, and declining to do so, are editorial acts protected under 47 U.S.C. § 230(c). Nothing in this Section obligates us to monitor content, and our choosing to review some material does not create a duty to review all of it.

4.3 Content we generate ourselves

Some material on the Service is generated by Qarvis rather than by users — including AI-written summaries, condition and price assessments, tags, and comparison output. That material is ours and Section 230 does not apply to it. It is governed instead by Section 5 of these Terms, which sets out what it is and is not.

4.4 Reporting content

Report unlawful, fraudulent, or violating content through the reporting controls on the Service or at support@qarvis.com. Copyright complaints follow the separate process in Section 11.

5. AI Features and Their Limits

The Service uses artificial intelligence to interpret searches, rank results, summarize vehicles, tag listings, answer questions, and generate assessments. These features are useful and they are also imperfect. This Section governs all of them.

5.1 Informational only

AI-generated output on the Service is informational and is not professional advice. It is not a vehicle appraisal, not a mechanical inspection, not a safety certification, not a warranty of condition, not a title or history report, and not financial, legal, tax, or insurance advice.

5.2 Price and condition assessments

Where we describe a price as a good value, fair, above market, or similar, that is an automated estimate derived from listing data and market signals available to us. It is an opinion generated by software, not a valuation, and it does not account for a vehicle's actual mechanical condition, service history, accident history, title status, options, regional demand, or anything a human inspection would reveal. Do not rely on it as the basis for an offer. Prices and market conditions change continuously.

5.3 Descriptive tags

Lifestyle and suitability tags — describing a vehicle as suited to a particular kind of driver or use — are generated from aggregate marketplace behavior and general market data. They are not safety ratings, not recommendations for any individual, and not statements about whether a specific vehicle is appropriate for a specific driver. Consult official safety ratings from NHTSA and IIHS and the vehicle manufacturer's own guidance.

5.4 Errors and omissions

AI systems produce inaccurate output, misread queries, omit relevant results, and surface irrelevant ones. We do not warrant that AI output is accurate, complete, current, or suitable for any purpose. Verify anything that matters directly with the seller and with independent sources before acting on it.

5.5 Search results are not endorsements

Ranking reflects relevance signals, distance, listing data, and paid promotion. Sponsored and boosted placements are identified as such. A high ranking is not an endorsement, a quality assessment, or a statement that a vehicle is a good deal.

5.6 Your inputs

Searches, questions, and interactions are used to operate and improve the Service as described in our Privacy Policy. Do not enter sensitive personal information — government identifiers, account numbers, health information — into search fields, AI chat, or messages.

6. Affordability Tools; Not a Consumer Reporting Agency

6.1 What the affordability tool does

The affordability tool produces an estimated budget range from information you enter — income, housing cost, existing obligations, savings, and your own description of your credit standing. It is a budgeting aid. It is not a loan application, a pre-qualification, a pre-approval, an offer of credit, or a promise that any lender will extend financing on any terms.

6.2 We do not pull or provide consumer reports

Qarvis is not a consumer reporting agency as defined by the Fair Credit Reporting Act, 15 U.S.C. § 1681a(f). We do not obtain, assemble, evaluate, furnish, sell, or use consumer reports, credit reports, or credit scores. We do not access your credit file. Any credit-standing information in your profile is a self-reported range that you typed in, and we do not verify it. Nothing we produce is a consumer report, a credit score, or a consumer report for any FCRA purpose, and nothing on the Service may be used as a factor in establishing eligibility for credit, insurance, employment, or housing.

6.3 Your financial information stays with you

We do not disclose your income, debts, savings, self-reported credit standing, or calculated affordability figures to dealerships or to any other seller. A seller may learn that you used the affordability tool in connection with their listing. They do not receive the numbers you entered or the result.

6.4 Estimates only

Tax rates, insurance costs, fuel costs, registration fees, financing rates, and depreciation figures used in these tools are estimates and generalizations. Actual costs will differ. Consult a qualified financial professional before making a purchase decision.

7. Automated Processing and Personalization

We use automated processing to operate the Service. So that you know what that involves:

• Search interpretation and ranking. Your query is parsed by a language model, and results are ordered using relevance scoring, distance, listing attributes, and paid promotion.
• Personalization. Where you have saved an affordability estimate, it is used as one soft input among many to order results. It never removes vehicles from your results and never sets a hard price ceiling.
• Content generation. Summaries, tags, and assessments are produced automatically, as described in Section 5.
• Trust and safety. Listings, messages, and account behavior are scanned automatically to detect fraud, spam, off-platform solicitation, and policy violations. Automated systems may restrict features, hide content, or flag an account for human review.
• Seller-facing analytics. Sellers receive engagement metrics on their own listings and an automated characterization of inquiries they receive from you, including an assessment of your stage of interest and topics you raised.

7.1 What we do not do

We do not use automated processing to make decisions about your eligibility for credit, lending, financial services, housing, insurance, employment, or education. We do not sell your personal information.

7.2 Human review

Where an automated system restricts your account, you may request human review by contacting support@qarvis.com. Your rights to know about and opt out of certain automated processing, where they apply to you under California or other law, are described in our Privacy Policy.

8. Listings and Vehicle Information

8.1 Sellers are responsible for their listings

Each seller is solely responsible for the accuracy, completeness, and legality of its listings, including price, mileage, condition, features, title status, disclosures, photographs, and availability.

8.2 Pricing

Prices shown are as supplied by the seller. They may exclude taxes, government fees, registration, documentation and dealer fees, add-ons, and financing charges. Prices may be stale, mistaken, or superseded. A price displayed on the Service is not an offer and does not bind the seller. Confirm the full out-the-door price directly with the seller.

8.3 Availability and inventory feeds

Dealership inventory is synchronized on a schedule. A vehicle may be sold or withdrawn before the Service reflects it. We do not guarantee that any vehicle shown is still available.

8.4 Third-party vehicle data

Specifications, safety ratings, decoded VIN data, and history report content originate with third parties including NHTSA and commercial data providers. We pass this through without independent verification and we do not warrant its accuracy. Vehicle history reports are the product of their providers and are subject to those providers' own terms and limitations; absence of a reported incident is not evidence that none occurred.

8.5 Private sellers

Private-party listings are posted by individuals, not businesses. They carry no dealer licensing, no bonding, no statutory dealer obligations, and typically no warranty. Private-party sales are generally final and generally as-is.

9. Your Content and the Rights You Grant Us

9.1 You keep ownership

You retain ownership of the photographs, descriptions, reviews, messages, and other material you submit ("Your Content").

9.2 The license you grant

You grant Qarvis a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt, resize, reformat, index, create derived data from, publicly display, and distribute Your Content for the purposes of operating, improving, and promoting the Service. This license lasts as long as Your Content is on the Service and for a commercially reasonable period afterward to allow for backup expiry and removal from caches, and it survives termination as to copies distributed before removal and as to material retained for legal, audit, or dispute purposes.

9.3 What you promise about Your Content

You represent and warrant that you own or have all rights necessary to submit Your Content and to grant the license above, and that Your Content does not infringe any copyright, trademark, publicity, privacy, or other right.

This matters most for photographs. Vehicle photographs are frequently reused without permission — taken from another seller's listing, from a manufacturer's press materials, from a stock library, or from a prior owner's advertisement. You may only upload photographs you took yourself or that you have written permission to use. If you did not take the photograph, assume you do not have the right to upload it unless you can point to the permission that says you do.

9.4 Feedback

If you send us suggestions about the Service, we may use them without restriction, obligation, or compensation.

9.5 Removal

We may remove Your Content at any time for any reason, including suspected infringement, policy violation, or legal risk.

10. Reviews and Ratings

Reviews must reflect a genuine experience with the person or dealership being reviewed.

• Do not post a review of yourself, your own business, a competitor, or a transaction you were not part of.
• Do not offer, request, or accept anything of value in exchange for a review or for the removal of one.
• Do not suppress, condition, or retaliate against a review because it is unfavorable.
• Do not post reviews on behalf of others or create accounts to post reviews.

We publish reviews as submitted and do not edit them to change their meaning. We may remove reviews that violate these rules, that contain unlawful or abusive content, or that disclose another person's private information. We may display all reviews for a seller, favorable and unfavorable alike, and we do not remove a review merely because its subject objects to it.

Reviews are the opinions of the people who wrote them and are third-party content under Section 4.

11. Copyright and DMCA

Qarvis respects copyright and responds to notices of alleged infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512.

11.1 Designated agent

Send notices of claimed infringement to our designated agent, registered with the United States Copyright Office:

11.2 What a notice must contain

To be effective under § 512(c)(3), your notice must include substantially the following:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material claimed to be infringing, with enough detail for us to locate it — a direct link to the listing and a description of which specific photograph or text is yours.
• Your address, telephone number, and email address.
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notice is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.

We remove or disable access to material that is the subject of a compliant notice and take reasonable steps to notify the person who posted it.

11.3 Counter-notification

If your material was removed and you believe it was removed by mistake or misidentification, you may send a counter-notice to the agent above containing substantially the following:

• Your physical or electronic signature.
• Identification of the material removed and the location where it appeared before removal.
• A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification.
• Your name, address, and telephone number.
• A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside the United States, of any judicial district in which Qarvis may be found, and that you will accept service of process from the person who gave the original notice or that person's agent.

We will forward your counter-notice to the original complainant. If they do not notify us within ten (10) business days that they have filed an action seeking a court order to restrain the activity, we may restore the material in ten (10) to fourteen (14) business days following receipt of your counter-notice.

11.4 Repeat infringers

We terminate the accounts of subscribers and account holders who are repeat infringers. We maintain a record of notices received and of the accounts they concern. An account that accumulates repeated substantiated complaints will be terminated, and we may terminate any account at any point where the circumstances warrant it, including on a single notice involving flagrant infringement. Terminated repeat infringers may not open new accounts.

11.5 Misrepresentation

Under § 512(f), a person who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, costs, and attorneys' fees. Do not send a notice about material you do not own.

12. Messaging and Contacting Sellers

12.1 Purpose

The messaging system exists so buyers and sellers can discuss vehicles listed on the Service. Do not use it for anything else.

12.2 Automated review

Messages are automatically scanned for fraud, spam, off-platform solicitation, prohibited content, and policy violations. Messages may be blocked, delayed, or flagged for human review. Do not treat the messaging system as private or confidential. We may access, retain, and disclose message content where necessary to operate the Service, enforce these Terms, respond to legal process, or protect users.

12.3 Keep it on the Service

Attempting to move a transaction off the Service in order to avoid fees, evade fraud detection, or defeat our records is prohibited. Legitimate contact by phone or in person after an introduction is expected and permitted; what is prohibited is solicitation designed to circumvent the Service.

12.4 Scam warning

Never send money, deposits, gift cards, wire transfers, or cryptocurrency to someone you have not met and whose vehicle you have not seen. No legitimate transaction requires payment through a shipping agent, an escrow service the other party insists on, or a third-party protection program you did not choose. See our Safety Tips.

12A. Dealership Automated Assistants

Some dealerships use an automated assistant to answer messages about their listings. This Section explains what it is, what it may and may not do, and how to switch it off.

12A.1 It is software, and it will tell you so

An assistant message is written by software, not a person. Every one is labelled as an automated assistant on screen, and the first message in any conversation says so in words. If you ask whether you are talking to a person, it will tell you plainly that you are not. It will never claim to be human.

12A.2 It works for the dealership, not for you

The assistant is provided by Qarvis but speaks on behalf of the dealership whose listing you are asking about, and that dealership is responsible for what is said under its name. It is not neutral, it is not an advisor, and it is not acting in your interest. Treat it as you would a salesperson.

12A.3 What it will not do

The assistant is prohibited from, and technically prevented from:

• discussing price beyond the price shown on the listing, negotiating, offering a discount, or suggesting a price is flexible;
• discussing financing, interest rates, loan terms, or monthly payment amounts;
• telling you that you are approved, prequalified, eligible, or likely to be approved for anything — no lender has evaluated you, Qarvis does not access your credit file, and any such statement would be wrong;
• estimating what your trade-in is worth;
• asking for your Social Security number, date of birth, income, employment details, or bank or card details;
• promising to hold or reserve a vehicle, or confirming an appointment — it can only pass a requested time to the dealership; or
• stating any price or figure that does not appear in the listing.

If you ask about any of these, the assistant will stop and pass the conversation to a person at the dealership. That is the intended behaviour, not a malfunction.

12A.4 Ask for a person at any time

Every assistant conversation has a control to bring in a human, and you may use it at any point for any reason. Once you do, the assistant stops in that conversation and does not come back unless you ask for it. You never have to explain why.

12A.5 When a dealership may message you first

Where a dealership has enabled it, an assistant may open a conversation with you about a vehicle you have spent meaningful time with — for example returning to it across several days, working through the photographs, or using the tools on the listing page. Casually viewing a listing does not trigger this.

You may switch this off entirely in your notification settings. Doing so stops every dealership assistant from contacting you first, permanently, and does not affect conversations you start yourself. Additional limits apply that you cannot be asked to waive: at most one assistant introduction in any seven-day period across all dealerships, never more than one about the same vehicle, and never outside ordinary business hours.

12A.6 Sharing your phone number with a dealership

An assistant may ask once whether you would like the dealership to call you. If you say yes, a separate form appears naming that dealership, and you must enter your number and tick a box before anything is shared. The assistant cannot take a phone number typed into the conversation.

That consent runs to one named dealership only, for the vehicle you asked about. It does not authorize Qarvis to call you, does not authorize any other dealership, and is not permission for that dealership to add you to a marketing list — Section D7 of our Dealer Terms prohibits that. Consent to be called is never a condition of using the Service, of any purchase, or of anything else. You can withdraw it from the same conversation at any time, and we notify the dealership when you do.

12A.7 What the dealership learns

What you tell the assistant about what you are looking for — your timeline, whether you plan to pay cash or finance, a budget figure you mention, a trade-in you describe, features that matter to you — is passed to the dealership, along with a summary of the conversation. It is what you said, unverified, and we do not check it. Nothing you tell an assistant is used to assess your credit, and none of it is a credit application.

12A.8 It gets things wrong

Section 5 applies to assistants in full. Verify anything that matters — condition, history, availability, what is included — with a person at the dealership before acting on it.

13. Text Messages

13.1 Separate, optional consent

We send text messages only where you have separately checked a box authorizing them and provided a mobile number. Consent to receive text messages is not a condition of creating an account, using the Service, or making any purchase. You can use every feature of the Service without ever giving us a phone number.

13.2 What we send

Where you consent, we send automated texts relating to the alerts and reminders you have configured — for example, notice that a vehicle matching a saved alert has been listed, or a reminder you asked us to send. Message frequency depends on how many alerts you set and on marketplace activity.

13.3 Rates and stopping messages

Message and data rates may apply. Reply STOP to any message to stop all texts, or HELP for assistance. You may also turn texts off in your profile at any time. We honor opt-outs promptly. Opting out of texts does not affect email notifications or your account.

13.4 Your number

You represent that you are the subscriber or customary user of the number you provide and that you are authorized to consent for it. If you give up that number, tell us before you do by removing it from your profile — otherwise messages intended for you may reach whoever the number is reassigned to. Carriers are not liable for delayed or undelivered messages.

14. Electronic Communications and Records

You consent to transact with us electronically and to receive notices, disclosures, agreements, receipts, billing statements, and other communications from us by email, by posting to the Service, or through in-product notifications. You agree that electronic communications satisfy any legal requirement that a communication be in writing.

To access and retain electronic records you need a device with internet access, a current browser, and a working email address, and you must keep your email address current with us. You may withdraw consent to electronic records by contacting support@qarvis.com, but because the Service is delivered entirely electronically, withdrawing consent means you must stop using it. You may request a paper copy of any record we are required to provide by writing to us at the address in Section 30.

Certain communications are necessary to your account and are not optional. Notices about billing, charges, negative balances, security, account access, legal changes, and safety are sent regardless of your marketing preferences.

15. Test Drives and Meeting in Person

The Service lets you propose and arrange test drives and in-person meetings. Qarvis does not attend, supervise, arrange, insure, or take any part in these meetings, and does not screen the people you will be meeting.

15.1 Assumption of risk

You voluntarily assume all risk arising from meeting another user, entering another person's property or vehicle, permitting another person into your vehicle or onto your property, and operating or permitting the operation of any vehicle. This includes risk of personal injury, death, property damage, theft, and criminal conduct by another person.

15.2 Release

To the fullest extent permitted by law, you release Qarvis LLC, its members, officers, employees, and agents from all claims, demands, damages, and causes of action of every kind arising out of or connected with any in-person meeting, test drive, inspection, or transaction between you and another user, whether known or unknown.

15.3 Insurance and licensing are yours

Operating a vehicle requires a valid driver's license and applicable insurance. Permitting another person to operate your vehicle may affect your coverage. Confirm your own insurance position before allowing a test drive. We provide no coverage of any kind.

15.4 Practical precautions

Meet in a public place during daylight, bring someone with you, tell another person where you are going, verify identity and insurance before permitting a test drive, and accompany any test drive. Do not carry large amounts of cash. See our Safety Tips.

16. Prohibited Conduct

You agree not to do any of the following, and not to help anyone else do them:

• Post a listing for a vehicle you do not own or are not authorized to sell, or that does not exist.
• Misstate a vehicle's price, mileage, condition, title status, accident history, or ownership, or omit a disclosure required by law.
• Advertise a price that is not available to a buyer on the stated terms, or conceal mandatory fees.
• Upload photographs or text you do not have the right to use, including images taken from other listings, manufacturers, or stock libraries.
• Use the Service to solicit for anything other than a vehicle transaction — including financing, warranties, insurance, transport, recruiting, or unrelated goods and services — unless we have agreed in writing.
• Send unsolicited commercial messages, chain messages, or repetitive content.
• Attempt to move a transaction off the Service to evade fees or fraud controls.
• Harass, threaten, defame, or discriminate against any person, or violate fair housing, fair lending, or civil rights laws in any listing or communication.
• Scrape, crawl, harvest, index, or systematically copy the Service or its content by any automated means; use the Service to build a competing or derivative dataset or product; or access the Service through any interface other than those we provide.
• Circumvent, disable, or interfere with security, rate limiting, credit accounting, boost ranking, or trust and safety systems.
• Reverse engineer, decompile, or attempt to derive the source code or underlying models of the Service.
• Manipulate rankings, engagement metrics, analytics, or reviews, including through automated traffic or coordinated activity.
• Create multiple accounts to obtain repeated promotional benefits, evade enforcement, or reuse paid listing slots for different vehicles.
• Introduce malware, launch denial-of-service attacks, or probe the Service for vulnerabilities without our written authorization.
• Use the Service in violation of any applicable law, including motor vehicle advertising, odometer disclosure, consumer protection, export control, and sanctions laws.

17. Credits, Payments, and Refunds

17.1 What credits are

Credits are a prepaid unit of account used to pay for features on the Service — publishing a private-party listing, promoting a listing, and unlocking analytics. Credits are not money, not legal tender, not a deposit, not a security, not a stored-value instrument, and not property. They have no cash value outside the Service, earn no interest, and cannot be sold, transferred, or exchanged for cash except where we are required by law to refund them.

17.2 Purchases

Payments are processed by our third-party payment processor. We do not receive or store your full card number. Prices are in U.S. dollars and exclude taxes, which are added where applicable.

17.3 Spending credits

Credit costs for each feature are displayed before you commit and may change with notice. Credits spent on a listing or a promotion are generally not refundable once the feature has begun delivering, because the service — display and promotion of your listing — is consumed continuously over its term. Specific refund situations, such as unused promotion days when a vehicle sells, are described in the applicable feature and in our refund policy.

17.4 Refund requests

You may request a refund through the Service. Accidental purchases, duplicate charges, and features that did not function are reviewed and, where warranted, refunded either to your original payment method or as restored credits. We may decline requests that are repetitive, that follow full consumption of the feature, or that indicate abuse, and we may require manual review where a pattern of requests emerges. Nothing here limits any non-waivable statutory refund right you have.

17.5 Negative balances

In limited circumstances a balance can fall below zero — most commonly where charges accrued during a period exceed the credits available when that period is settled. A negative balance is an amount you owe us. We will notify you, and your listings remain visible during a grace period of at least seven (7) days. If the balance is not brought to zero within that period, listings may be hidden until it is. Restoring the balance restores the listings.

17.6 Expiration and closure

Credits do not expire while your account is in good standing. Unspent credits are forfeited if you close your account or if we terminate it for breach, except where forfeiture is prohibited by law.

17.7 Chargebacks

If you initiate a chargeback, we may suspend your account and remove your listings while the dispute is resolved. Contact us first — most billing problems are faster to fix directly.

18. Subscriptions and Automatic Renewal

Some offerings — including recurring credit deliveries — renew automatically until cancelled. This Section applies to all of them.

18.1 Your consent

We enroll you in automatic renewal only where you have given express affirmative consent to the renewal terms, separately from your acceptance of these Terms. Before we ask you to confirm billing information, we disclose the recurring amount or range, how often you will be charged, the length of the term, that it continues until you cancel, and how to cancel. We keep a record of that consent.

18.2 Free trials

Where a trial converts to a paid subscription, we disclose before you enroll what you will be charged, when the charge begins, and how to cancel before it does. Cancel before the trial ends and you will not be charged. A free trial is an automatic renewal offer and everything in this Section applies to it.

18.3 Cancelling

You may cancel at any time, online, in the same place you signed up, without calling anyone, without speaking to a retention agent, and without completing steps beyond those needed to sign up. Cancellation takes effect at the end of the current paid period. You keep access until then. We do not prorate partial periods unless required by law.

18.4 Renewal reminders and price changes

We send a reminder before renewal stating the renewal date, the amount, and how to cancel, at least annually and more often where required. If we change the price or any material term of a renewing subscription, we notify you clearly and conspicuously in advance, and the change applies only from the following period — giving you the opportunity to cancel first.

18.5 Failed payments

If a renewal payment fails, we may retry, notify you, and suspend or cancel the subscription. Features dependent on the subscription may be limited while payment is outstanding.

19. Trust, Safety, and Enforcement

We operate automated and manual systems that assess account behavior and content. Depending on what those systems find and how serious it is, we may:

• issue a warning;
• rate-limit messages, listings, or searches;
• hide, remove, or decline to publish content;
• restrict features;
• suspend an account temporarily; or
• terminate an account and refuse further service.

We act proportionately to the conduct and to its history. We may act immediately and without prior notice where conduct presents a risk of harm, fraud, or legal exposure, or where required by law.

19.1 Appeals

If you believe an enforcement decision was wrong, contact support@qarvis.com and a person will review it. Tell us what you think happened and why the decision was mistaken.

19.2 Reporting others

Report suspected fraud, scams, harassment, or fake listings using the reporting controls. Do not submit reports you know to be false; doing so is itself a violation.

20. Privacy

Our Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the rights you have — including, depending on where you live, rights to access, correct, delete, and limit certain uses of your information, and to opt out of certain automated processing.

We do not sell your personal information. We do not share your income or affordability information with sellers. Where you contact a seller, that seller receives the information necessary to respond to you — your name, your contact details, and what you sent them — and their use of it is governed by their own privacy practices and by the restrictions we impose on them in the Dealer Terms.

21. Accessibility

We want the Service to be usable by everyone, including people who use screen readers, keyboard navigation, magnification, voice control, and other assistive technologies. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and treat accessibility as an ongoing obligation rather than a one-time project.

We know that parts of the Service fall short of that standard today, and we are working on them. Some content on the Service is supplied by third parties — dealer photographs, inventory feed text, embedded reports — and we have limited control over its accessibility.

If any part of the Service is difficult or impossible for you to use, tell us at accessibility@qarvis.com. Describe the page, what you were trying to do, and the assistive technology you use. We will respond, and where we cannot fix something quickly we will offer an alternative way to get what you needed. If you need help with any part of the Service, we will assist you directly.

22. Our Intellectual Property

The Service, including its software, design, interfaces, text, graphics, search and ranking systems, and the Qarvis name and logo, is owned by Qarvis LLC and protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended purpose. All rights not expressly granted are reserved.

Vehicle manufacturer names, model names, and logos are the trademarks of their owners and are used to identify vehicles. Their use does not imply affiliation with or endorsement by those manufacturers.

23. Third-Party Services and Links

The Service integrates and links to third-party services — payment processing, mapping and geocoding, vehicle data providers, history report providers, email and messaging delivery, and dealer websites. We do not control these services, we are not responsible for them, and their terms and privacy practices govern your use of them. A link is not an endorsement.

24. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, QARVIS LLC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT LISTINGS, VEHICLE DATA, AI OUTPUT, OR ANALYTICS ARE ACCURATE, COMPLETE, OR CURRENT; THAT ANY VEHICLE IS AVAILABLE, AS DESCRIBED, OR FIT FOR ANY PURPOSE; OR THAT ANY USER IS WHO THEY CLAIM TO BE, IS TRUSTWORTHY, OR WILL PERFORM AS PROMISED.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply to the fullest extent permitted, and you may have additional rights.

25. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, QARVIS LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, ON ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY.

IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

WE ARE NOT LIABLE FOR THE CONDUCT OF ANY USER, BUYER, SELLER, OR DEALERSHIP, including fraud, misrepresentation, failure to complete a transaction, personal injury, property damage, or criminal conduct, whether occurring online, in a message, or in person.

Nothing in these Terms excludes liability that cannot be excluded by law — including liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by our negligence. California residents: you waive California Civil Code § 1542, which provides that a general release does not extend to claims the creditor does not know or suspect to exist in their favor at the time of executing the release and that, if known, would have materially affected the settlement — but only as to the releases you give in Section 15.2, and not as to any claim that cannot lawfully be released.

These limitations are a fundamental basis of the bargain between us and apply even if a limited remedy fails of its essential purpose.

26. Indemnification

You agree to defend, indemnify, and hold harmless Qarvis LLC and its members, officers, employees, and agents from and against any claim, demand, proceeding, loss, liability, damage, judgment, award, cost, and expense (including reasonable attorneys' fees) arising out of or relating to:

• Your Content, including any claim that it infringes or misappropriates a third party's rights;
• your use of the Service;
• your breach of these Terms or of any law;
• any transaction, communication, or in-person meeting between you and another user; and
• any misrepresentation you make.

We will notify you of any claim subject to this Section and may participate in the defense at our own expense. You may not settle any claim in a way that imposes an obligation on us or admits fault on our behalf without our written consent.

27. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO HAVE A JURY TRIAL, AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

27.1 Talk to us first

Before starting arbitration or a lawsuit, send a written notice of dispute to legal@qarvis.com describing what happened and what resolution you want. We will do the same for any dispute we have with you. Both parties agree to attempt resolution informally for sixty (60) days before proceeding. This period tolls any applicable limitations period.

27.2 Binding arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration rather than in court, administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, before a single arbitrator. The arbitrator may award any relief a court could award on an individual basis, and judgment on the award may be entered in any court of competent jurisdiction.

27.3 What is not arbitrated

Either party may bring an individual action in small claims court if it qualifies. Either party may seek injunctive relief in court for infringement or misappropriation of intellectual property. Nothing here prevents you from reporting conduct to a government agency, and claims that cannot lawfully be compelled to arbitration are excluded.

27.4 Class action waiver

YOU AND QARVIS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this Section continues to apply to all other claims.

27.5 Jury trial waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND QARVIS LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY in any proceeding arising out of these Terms or the Service.

27.6 Coordinated filings

If twenty-five (25) or more similar demands for arbitration are filed against us by or with the assistance of the same counsel or coordinated entity, the parties will ask the AAA to administer them in staged batches of no more than fifty (50), with a single arbitrator per batch, and to apply the outcome of each batch toward resolving the rest. Limitations periods are tolled for unfiled demands while batches proceed.

27.7 How to opt out of arbitration

You may reject this arbitration agreement. Send written notice to legal@qarvis.com with the subject line "Arbitration Opt-Out," including your name and the email address on your account, within 30 days of first accepting these Terms. Opting out affects nothing else — your account, your pricing, and the rest of these Terms are unchanged. If you opt out, disputes proceed in the courts identified in Section 27.8. If we materially change this Section in the future, you will get a fresh opportunity to opt out.

27.8 Governing law and forum

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles, except that the Federal Arbitration Act governs Section 27.2. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California. This choice does not deprive you of the protection of mandatory consumer protection provisions of the law of your place of residence.

27.9 Time limit

Any claim must be brought within one (1) year after it arises, or it is permanently barred, except where a longer period is required by law.

27.10 Arbitration fees

AAA rules govern the allocation of filing and arbitrator fees. Where those rules would require you to pay fees exceeding what you would pay to file in court, we will pay the excess for any non-frivolous claim.

28. Changes to These Terms

We may amend these Terms. When we do, we update the version and effective date at the top of this page.

For material changes — new obligations, changed fees, changed dispute resolution terms, or reduced rights — we give you notice by email or in-product at least thirty (30) days before they take effect, and we require you to affirmatively accept the amended Terms before you continue using the Service. Continuing to use the Service without accepting does not bind you to material changes.

Non-material changes — clarifications, formatting, corrections — take effect when posted. Changes never apply retroactively to a dispute that arose before they took effect.

29. Termination

You may close your account at any time from your profile. We may suspend or terminate your access as described in Section 19, and we may discontinue the Service or any feature with reasonable notice.

On termination: your right to use the Service ends; active listings are removed; unspent credits are forfeited except where law requires otherwise; and any amount you owe us remains payable. We retain information as described in our Privacy Policy and as required for legal, audit, tax, and dispute purposes — including records of your acceptance of these Terms and of consents you gave, which we keep even after your account closes.

Sections that by their nature should survive do survive, including Sections 9.2, 15.2, 17, 22, 24, 25, 26, 27, and 30.

30. General

30.1 Entire agreement

These Terms, together with the documents incorporated by reference and, for business accounts, the Dealer Terms, are the entire agreement between you and Qarvis LLC about the Service, and supersede all prior understandings.

30.2 Severability

If any provision is held unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed, and the rest remains in effect.

30.3 No waiver

Our failure to enforce a provision is not a waiver of it.

30.4 Assignment

You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

30.5 Force majeure

Neither party is liable for failure to perform due to causes beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, labor action, utility or network failure, third-party service outage, cyberattack, epidemic, and governmental action. This does not excuse payment obligations already incurred.

30.6 No third-party beneficiaries

These Terms create no rights in anyone other than you and Qarvis LLC.

30.7 Relationship

Nothing here creates a partnership, joint venture, employment, franchise, or agency relationship between us.

30.8 Notices and contact

We send notices to the email on your account. Send legal notices to us at legal@qarvis.com and by mail to:

General support: support@qarvis.com · Privacy: privacy@qarvis.com · Copyright: contact@qarvis.com · Accessibility: accessibility@qarvis.com · Dealers: dealers@qarvis.com

30.9 California users

Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.